Deposit-Payment Policy / Cancellation Policy / Travel Insurance Advisory

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Deposit & Payment Policy

Deposits for: Condos (Gallows Point, Honeymoon Suite, Penthouse Suite, and Seaview Beach Cottage)
A $300 deposit on a Visa, MC, or Discover will secure your reservation.
American Express is not accepted.

Deposits for: All Villas
A $2,000 deposit on a Visa, MC, or Discover will secure your reservation.
American Express is not accepted.

Submit Credit Card Deposits Via Our Encrypted Secure Site:
Secure Online Deposit Payment


Balances are due by check, credit card, or money order 60 days prior to arrival. Balances by
credit card are subject to a 5% surcharge.
There is no surcharge for deposits paid by credit card.


Balance Payment Instructions - 60 days prior to arrival.


Villas - Payable to "Suite St. John - Richard Matheny"   Condos - Payable to "Richard Matheny"
Mail to:
Suite St. John
21604 Goshen Oaks Rd.
Gaithersburg, MD 20882
 
Mail to:
Matheny's Family Trust
21604 Goshen Oaks Rd.
Gaithersburg, MD 20882
All reservations are subject to a 12.5% USVI Hotel Tax and a 5% Service Fee, except for Gallows Point, which does not have a service fee.




Cancellation Policy

We will refund your deposit in full provided your cancellation is made via email, or letter, 60 days prior to arrival. Cancellations made inside 60 days are refundable at 50%. Cancellations made inside 30 days are non-refundable. This policy affects all reservations except for Christmas/New Year's and President's Week, at all properties, where cancellation is required 60 days prior to arrival for a full refund unless we are able to re-rent the property.
For Christmas/New Year's and President's Week, cancellations made inside of 60 days are non-refundable.


Travel Insurance Advisory

Please be advised that all reservations are non-refundable if not cancelled within the terms stated
in the "Cancellation Policy" section (above). We highly recommend the acquisition of travel insurance
(minimum of trip cancellation insurance) to protect yourself against the unexpected. Traveling without travel inurance is done so at your own risk and responsibility.


Travel Insurance Contacts (not affiliated with Suite St. John):

Insure My Trip
Travel Guard
Travel Safe

   

(800) 487-4722
(800) 826-4919
(888) 885-7233

Construction Noise:
Any construction that occurs near your condo or villa is beyond our control. However, if construction noise is a problem at a particular property and we have availability at a comparable condo or villa, we will do our best to offer an alternative.

Substitution:
Suite St. John reserves the right to substitute comparable or better accommodations without liability, should the villa or condo be sold, out of order or deemed substandard by us for any reason.


Suite St. John Villas & Condos

Gallows Point Resort